Privacy Policy

Introduction

THE MUD Bar and Restro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or interact with us in any way.

We adhere to the New Zealand Privacy Act 2020 and are committed to ensuring the privacy and security of your personal information. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address when you make reservations, place orders, or sign up for our newsletter.
• Payment Information: Credit card details, billing address, and other financial information when you make purchases. Note that we do not store complete credit card information on our servers.
• Reservation Details: Date, time, party size, and special requests when you make a reservation.
• Dietary Preferences: Any food allergies, dietary restrictions, or preferences you share with us.
• Feedback and Communications: Information you provide in customer surveys, feedback forms, or when you communicate with us.
• Automatically Collected Information: Device information, IP address, browser type, and cookies when you visit our website.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your reservations and orders
• Provide and maintain our services
• Notify you about changes to our services or policies
• Respond to your inquiries, comments, or concerns
• Send you promotional materials, newsletters, and special offers (if you have opted in)
• Improve our services, website, and customer experience
• Monitor the usage of our website
• Detect, prevent, and address technical issues
• Comply with legal obligations

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
• Business Partners: With your consent, we may share your information with business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required by law or if we believe that such action is necessary to comply with a legal obligation.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information that we hold
• Request correction of your personal information
• Request deletion of your personal information in certain circumstances
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Withdraw consent where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Data Security

We have implemented appropriate security measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will notify you of any breach of security as required by New Zealand law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

You can also contact the New Zealand Privacy Commissioner if you have concerns about how we handle your personal information: www.privacy.org.nz